Shipping

INTERNATIONAL SHIPPING: Whilst global shipping is returning to normal, we are still depending on courier networks to get your item to you. Our NZ Post Economy Tracked (Non-signature) service means your item will be left. If you want the security of signing for your item, please select DHL Express. We are not responsible for items marked as delivered on the Air Satchel Service, which might go missing.

TAX & DUTIES: For overseas orders, any tax or duty charges upon arrival are determined by each country’s customs agency and are out of our control. We do not cover these costs. If you order on a DHL Express Service, and your order is returned to us after refusing to pay duties (or not collecting from the customs agency) we will refund you - once the item has been received by us in the same condition - less $50 for the cost of having the item returned to us, by DHL. Mountain Jade are not UK VAT registered as we do not meet the relevant thresholds - this means your item is subject to duty on arrival.

OVERSEAS RETURNS GREATER THAN $1000: When an order of a value greater than NZD $1000 is returned to us, we are charged an Import Entry Fee of $55.71 by New Zealand Customs. Be mindful that we pass this fee onto yourself as part of the refund process.

LIMITED SERVICES: We do not ship to Ascension Island, Bulgaria, Chatham Islands (NZ), Gauteng (South Africa), Guernsey, India, Israel, Latvia, Malta, Mauritius, Réunion, Russia, Tristan da Cunha. We offer no "NZ Post Economy Tracked" service to Greece, Romania, Vietnam and United Arab Emirates as either our providers do not offer this service into these regions, or because jade is a prohibited item.